Frequently asked questions

What is included in the membership?

As a retainer patient, you will not be charged any additional fees to have our care team visit you. In addition, you will receive discounted pricing for our services.

Is the cost for advanced testing and IVs included in my membership?

The cost for advanced testing and our signature IV’s are not included with the retainer fee.

Can I sign up from anywhere?

We can only see patients in person in South Florida. Telehealth visits via phone are available as well.

How does the advanced testing work?

One of our nurses will come to wherever is convenient for you to take your blood. Our care team will send the blood to a local laboratory as soon as possible in order to receive results quickly. Once your lab results are available, we will email them to you and the doctor will discuss your results and next steps with you.

How do the IVs work?

In the comfort of your home, office or hotel, we will provide you with vitamins, minerals, nutrients and medicines directly into your bloodstream, providing rapid relief and the ultimate in wellness.

How soon after contacting your office can a doctor show up at my location?

We try our best to respond to your request for an appointment within 1 hour of being contacted. However, during certain hours of the day or night, response times may be slower than normal. If this is an emergency, please do not wait for our response and call 911 immediately!

Do you accept insurance?

At this time, we do not accept insurance, Medicare or Medicaid. However, you can submit a claim to your insurance company for reimbursement for “out-of-network” benefits. Our dedicated care team will help you have informed conversations with your provider and assist in any paperwork you need to submit in accordance with our privacy and HIPAA policies.